Last Updated: September 2026
Introduction
Vine-sage respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically as we may update it to reflect changes in our practices or applicable legislation.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically gathered when you visit our website.
Information You Provide
- Contact details including name and email address when submitting enquiry forms
- Service preferences and project requirements shared during consultations
- Communication records from email correspondence
- Payment information when processing service fees (handled by secure third-party processors)
Automatically Collected Information
- Device information such as browser type, operating system, and screen resolution
- Usage data including pages visited, time spent on site, and navigation patterns
- IP address and approximate geographic location
- Referral source indicating how you reached our website
How We Use Your Information
The information we collect serves specific purposes related to delivering and improving our services:
- Responding to your enquiries and providing requested information
- Matching you with appropriate artisans based on your stated preferences
- Coordinating commission projects and studio tours
- Sending service-related communications such as booking confirmations
- Analysing website usage to improve user experience
- Maintaining records for accounting and legal compliance
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual necessity: Processing required to provide services you have requested
- Legitimate interests: Improving our services and communicating relevant information
- Consent: Where you have specifically agreed to certain processing activities
- Legal obligation: Compliance with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information in the following limited circumstances:
- With artisan partners when facilitating introductions or commissions (with your knowledge)
- With service providers who assist our operations under strict confidentiality agreements
- When required by law, court order, or government authority
- To protect our rights, safety, or property, or that of our users
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry records are typically retained for three years following the last interaction. Financial records are retained according to South African accounting requirements.
Your Rights
You have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where legally permitted
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure server infrastructure, encrypted communications, and restricted access to personal data.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of data transmitted to our website.
International Transfers
Our primary operations are based in South Africa. If we transfer data outside South Africa, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed at individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Vine-sage
42 Bree Street
Cape Town, 8001
South Africa
Email: [email protected]