Effective Date: September 2026
Acceptance of Terms
By accessing and using the Vine-sage website, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of any modifications.
Description of Services
Vine-sage operates as an artisan facilitation service, connecting customers with independent craftspeople across South Africa. Our services include artisan matching consultations, commission facilitation, studio tours, and related advisory services. We act as an intermediary and do not directly manufacture, sell, or warrant any products created by artisans in our network.
User Responsibilities
When using our website and services, you agree to:
- Provide accurate and complete information in all communications and form submissions
- Use the website only for lawful purposes and in accordance with these terms
- Not attempt to interfere with the proper functioning of the website
- Not use automated systems or software to extract data from the website
- Respect the intellectual property rights of Vine-sage and third parties
- Maintain the confidentiality of any artisan contact information shared with you
Service Terms and Fees
Specific service terms, including fees, timelines, and deliverables, are established through individual service agreements provided prior to engagement. The pricing displayed on our website represents standard rates and may vary based on project specifics. Payment terms are outlined in service agreements, with deposits typically required to secure bookings.
Cancellation policies vary by service type and are detailed in individual agreements. Generally, cancellations made with adequate notice may qualify for partial refunds, while late cancellations may result in forfeiture of deposits.
Artisan Relationships
Artisans in our network are independent contractors, not employees or agents of Vine-sage. While we carefully vet artisans for quality and professionalism, we do not control their work processes, pricing decisions, or business practices. Any agreements you enter into directly with artisans are separate from your relationship with Vine-sage.
We do not guarantee the availability of any particular artisan, the timeframe for completion of commissioned work, or the suitability of any artisan for your specific needs. Our role is facilitation, not representation or endorsement.
Intellectual Property
All content on the Vine-sage website, including text, graphics, logos, images, and software, is the property of Vine-sage or its content suppliers and is protected by South African and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Artisan work featured on our website remains the intellectual property of the respective creators. Any use of images or descriptions of artisan work beyond personal reference requires permission from both Vine-sage and the artisan.
Limitation of Liability
To the fullest extent permitted by law, Vine-sage shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. This includes, without limitation, damages for loss of profits, goodwill, data, or other intangible losses.
Our total liability for any claims arising from your use of services shall not exceed the fees you have paid to Vine-sage in the twelve months preceding the claim. This limitation applies regardless of the legal theory upon which the claim is based.
Disclaimer of Warranties
The website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from harmful components.
We make no representations about the accuracy, reliability, or completeness of any content on the website. Information about artisans, services, and pricing is subject to change without notice.
Indemnification
You agree to indemnify, defend, and hold harmless Vine-sage, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or services, your violation of these terms, or your violation of any rights of a third party.
Third-Party Links
Our website may contain links to external websites that are not operated by Vine-sage. We have no control over the content and practices of these sites and accept no responsibility for them. The inclusion of any link does not imply endorsement by Vine-sage.
Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of South Africa.
Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Vine-sage regarding your use of the website and services, superseding any prior agreements.
Contact Information
For questions about these Terms of Use, please contact us:
Vine-sage
42 Bree Street
Cape Town, 8001
South Africa
Email: [email protected]